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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up window will show up. It comprises in-depth info about all the actions that you can perform on the page in question. Each pop-up window shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive variety of how-to videos illustrating how to use our Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you are looking for, have a glimpse at our comprehensive FAQ section, which comprises questions asked by real individuals and provides practical solutions. We constantly "revamp" our FAQ section with new Q&A's so as to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can contact our great team of customer service technicians available 24x7 and ready to assist you with any problem. Each support ticket you send will be replied to within 60 minutes (the average ticket response time is about 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 271958

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com